Refund and Returns Policy

At Premium Fish & Agro Industries Limited, we take great care to ensure that your order reaches you in proper condition. As our products include perishable food items, we have a specific return and refund process to protect product quality and food safety.

Returns

Due to the perishable nature of our food products, orders cannot normally be returned after delivery has been accepted.

Customers are requested to check their order carefully while the delivery personnel is present. If there is any issue with the products, please report it immediately before accepting the delivery.

We may consider a return, replacement, or refund where:

  • The product is damaged, expired, defective, or inedible.

  • An item is missing from the order.

  • The wrong product or quantity has been delivered.

Products specifically identified as non-returnable on our website are not eligible for return.

For approved returns, products should remain unused and, where applicable, in their original packaging. We reserve the right to reject a return or refund request if the applicable conditions are not met.

Refunds

If a product is confirmed to be damaged, defective, incorrect, or incomplete, the customer may refuse the delivery and request a refund if payment has already been made.

Cash on Delivery

For Cash on Delivery (COD) orders, no refund is required where the customer refuses the delivery, as payment has not yet been made.

Prepaid Orders

If a prepaid product becomes unavailable, we may offer a suitable replacement of similar type or value. If the customer does not wish to accept the replacement, the order will be cancelled and a refund will be initiated. Approved refunds will generally be processed through the same payment method used for the original transaction within 10 working days from the start of the refund process. In exceptional circumstances, processing may take longer. Refunds will not exceed the amount originally paid for the relevant order.

Important

For perishable products, we strongly recommend checking the product condition, quantity, and items received before the delivery personnel leaves.

For any return or refund assistance, please contact our customer service team at.