Term Of Use

Last Updated: 25 September 2026.

Welcome to the website of Premium Fish & Agro Industries Limited. By accessing or using our website, you agree to comply with these Terms of Use. Please read them carefully before using our website or placing an order.

1. Use of Our Website

You may use this website for lawful purposes, including browsing our products, learning about our company, creating an account, and purchasing products.

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Provide false or misleading information
  • Attempt to gain unauthorized access to our website or systems
  • Interfere with the operation or security of the website
  • Copy, reproduce, or misuse our content without permission

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information on our website are accurate.

However, product appearance, packaging, availability, and specifications may occasionally vary.

We reserve the right to correct errors, update product information, change prices, or discontinue products without prior notice.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, reject, or cancel an order where necessary, including in cases of:

  • Product unavailability
  • Pricing or website errors
  • Payment problems
  • Incorrect customer information
  • Suspected fraudulent or unauthorized activity

An order confirmation does not necessarily guarantee that the order can be fulfilled if circumstances arise that prevent us from doing so.

4. Prices and Payment

All product prices displayed on the website are subject to change without prior notice.

Applicable delivery charges, taxes, or other fees may be added during checkout where applicable.

Payments may be processed through third-party payment providers. You agree to provide accurate payment and billing information when placing an order.

5. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery timeframe provided at checkout or through our customer service.

Delivery times may be affected by factors outside our reasonable control, including weather, transportation delays, holidays, customs procedures, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information.

6. Returns, Refunds and Cancellations

Returns, refunds, replacements, and order cancellations are subject to our applicable Return & Refund Policy.

Customers should review the relevant policy before completing a purchase.

For food products, additional restrictions may apply for health, hygiene, safety, and product-quality reasons.

7. Intellectual Property

All content on this website, including text, photographs, graphics, logos, trademarks, product images, designs, and other materials, belongs to or is used by Premium Fish & Agro Industries Limited and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without our prior written permission.

Premium Fish & Agro Industries Limited and Shahjalal Foods are our respective company and brand names and may not be used without authorization.

8. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activities conducted through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

9. Third-Party Services

Our website may use or link to third-party services such as payment providers, delivery companies, analytics services, and social media platforms.

We are not responsible for the content, availability, or policies of third-party services.

10. Limitation of Liability

We make reasonable efforts to keep our website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, Premium Fish & Agro Industries Limited will not be responsible for losses arising from circumstances beyond our reasonable control or from improper use of the website.

11. Changes to These Terms

We may update these Terms of Use from time to time. Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated terms.

If you have questions regarding these Terms of Use, please contact us.